Privacy Policy

Type of website: Business
Effective date: 1st day of September 2022

Clevedon Hall Ltd (“the Site”) is owned and operated by Clevedon Hall Ltd. This Privacy Policy explains how we collect, use, and disclose your information and is governed by applicable data protection laws. You can contact us at: response@clevedonhall.co.uk

‍

Purpose

The purpose of this Privacy Policy is to inform users of the following:

The personal data we collect;
How we use collected data;
Who has access to the data collected;
Your rights as a Site user; and
Our Site's cookie policy.

This Privacy Policy applies in addition to our Site’s Terms of Service.

‍

Section 1 - What Do We Do With Your Information?

When you purchase something from Clevedon Hall Ltd, we collect personal information such as your name, address, and email.
Additionally, when browsing our Site, your computer’s internet protocol (IP) address is logged to help us learn about your browser and operating system.

With your permission, we may also send you emails about new products, services, and updates.

‍

Section 2 - Consent

How do you get my consent?

When you provide personal information to complete a transaction, place an order, or arrange an event, we infer consent for its use solely for those purposes.
For secondary uses like marketing, we will request your express consent or provide the opportunity to decline.

‍

How do I withdraw my consent?

You may withdraw consent anytime by contacting us at:

‍
response@clevedonhall.co.uk
Clevedon Hall

‍
Victoria Road, Clevedon, North Somerset, BS21 7RQ, United Kingdom

‍

Section 3 - Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

‍

Section 4 - Hosting Services

Our Harold’s Club store is hosted on Shopify, which securely stores user data. Payment data is encrypted and follows PCI-DSS standards. More details are available at Shopify Terms of Service and Shopify Privacy Statement.

‍

Section 5 - Third-Party Services

Third-party providers will only collect and use your information to the extent necessary to deliver their services.
For details on how they handle your data, we recommend reviewing their respective privacy policies.

‍

Section 6 - Cookies

We use cookies to enhance your browsing experience. These include:

Functional and Required Cookies: Ensure Site functionality (e.g., shopping cart).
Analytics and Performance Cookies: Gather data to improve performance.

You can adjust cookie preferences in your browser settings.

‍

Section 7 - Security

We use SSL encryption and follow industry standards to protect your personal data. While no system is 100% secure, we continuously improve our practices to safeguard your information.

‍

Section 8 - Age of Consent

By using this Site, you confirm you are the age of majority in your location or have given consent for minors under your care to use the Site.

‍

Section 9 - Call Recording

All calls are recorded for training, performance monitoring, and dispute resolution purposes. Recordings are securely stored and accessible upon request.

‍

Section 10 - Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect upon posting. For material updates, we will notify users.

‍

Questions or Concerns?‍

If you wish to access, amend, or delete any information we hold, or have any questions, please contact:

‍

John McCarthy - Clevedon Hall
Victoria Road, Clevedon, North Somerset, BS21 7RQ
Email: john.mccarthy@clevedonhall.co.uk

If further adjustments are needed, feel free to ask!